wahanabet Platform Privacy Notice

What We Collect and Why

We at wahanabet collect information in several categories. When you register, we collect your email, phone number, full name, date of birth, and password. During account verification (KYC), we collect a copy of your government-issued ID and a proof of address (utility bill or bank statement). These details help us confirm your identity and comply with anti-money-laundering regulations.

When you fund your account on wahanabet, we collect your payment method (e.g., DANA, e-wallet, mobile banking account identifier) and transaction details (amount, date, reference number). We do not store your full bank account number or card number — our payment processors handle that encryption separately. When you place bets, we log the market, amount, odds, and settlement outcome. When you withdraw, we record the destination payment method, amount, and timestamp.

We also collect technical data: your IP address (to verify location and prevent fraud), your device type and browser (to optimize our interface), and your login timestamps (to track account security). We do not track you across other websites. We do not build profiles combining wahanabet data with data from other sites.

How We Use Your Data on wahanabet

We use your personal information to create and manage your account, verify your identity, process deposits and withdrawals, settle your bets, and respond to your support requests. We use your email and phone to send you account notifications (login alerts, withdrawal confirmations, settlement results). We use your transaction history to detect suspicious activity — for example, rapid deposit-and-withdrawal cycles that might indicate fraud or bonus abuse.

We analyze your activity in aggregate (across many users, not individually) to improve our platform: to understand which football markets are popular, which payment methods users prefer, and where we have technical issues. This analysis helps us add new Liga 1 fixtures, improve our live-dealer table quality, or speed up withdrawal processing.

We do not use your data to make automated decisions that would materially affect you — for example, we do not use algorithms to decide whether to approve or deny your withdrawal. We do not use your betting history to profile you as a "high-risk" or "low-risk" user and automatically restrict your access. Any decision to suspend your account is made by our compliance team after human review.

Third Parties and Data Processors

Our payment processors (the companies that handle local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers) receive your payment method and transaction data. They are bound by confidentiality agreements and use your data only to process your deposits and withdrawals. We do not authorize them to use your data for their own marketing.

Our hosting provider stores our servers and database backups. Their employees have technical access to encrypted data but cannot read it without our encryption keys. Our support software vendor stores your support ticket history and responses. Our email provider delivers account notifications. All these vendors are located in secure data centres and are certified for data protection standards.

We may share your data with legal authorities if required by law (court order, police investigation, or regulatory audit). We do this reluctantly and only when we have no legal way to refuse. We do not voluntarily share your data with government agencies or third parties for surveillance, marketing, or profiling.

Your Rights on wahanabet

You have the right to request a copy of all personal data we hold about you on wahanabet. Simply email our support team with the subject "Data Access Request" and provide your account email. We will compile your data (registration details, transaction history, KYC documents, support correspondence) and send it to you within 30 days.

You have the right to correct any inaccurate information. If your address changed or we have a typo in your name, contact us and we will update your account. You have the right to request deletion of your account and associated records, subject to legal retention requirements. After account closure, we retain transaction records for seven years for regulatory compliance, but we delete marketing data and activity analysis after two years.

You have the right to opt out of non-essential communications. If you receive account notifications (settlement confirmations, withdrawal alerts) that are essential to your wahanabet account, you cannot opt out of those. But if we send you newsletters or promotional updates, you can unsubscribe from the link in those emails.

KYC Data

Government ID and proof of address collected during account verification; retained for seven years per anti-money-laundering law.

Transaction History

All deposits, withdrawals, and bets placed on wahanabet; visible in your account dashboard and retained indefinitely for your reference.

Technical Data

IP address, device type, login timestamps; used to optimize wahanabet and prevent fraud; deleted after 90 days if no suspicious activity.

Cookies

Small files that remember your login session and preferences on wahanabet; deleted when you log out.

Cookies and Tracking on wahanabet

We use cookies on wahanabet to keep you logged in and to remember your language preference. A cookie is a small file stored on your device that tells our server "this is user X" when you visit. Without cookies, you would need to log in every time you load a page.

We do not use cookies to track you after you leave wahanabet. We do not use third-party analytics cookies that would send your behavior data to Google, Facebook, or other ad networks. We do not use cookies to build marketing profiles or to show you targeted advertisements elsewhere on the internet.

You can disable cookies in your browser settings, but doing so will prevent you from staying logged into wahanabet. Most browsers allow you to accept cookies from wahanabet while blocking them from other sites — this is a good compromise.

Data Retention and Account Closure

When you close your account on wahanabet, we retain your KYC data (ID and address) for seven years because financial regulations require it. We retain your transaction history indefinitely because you may need to access it for tax purposes or dispute resolution. We delete your marketing preferences, browser session cookies, and device pairing data immediately upon closure.

If you request account deletion and your account has an outstanding balance, we do not delete the account until the balance is resolved (either withdrawn or forfeited per our terms). After closure, we do not contact you for marketing or product updates — we only contact you if required by law (tax reporting, regulatory audit).

Data Security, International Transfers, and Your Control

Our servers and backups are located in secure data centres with restricted physical access, surveillance, and redundancy. We have a data-breach response plan: if we discover unauthorized access to your data on wahanabet, we notify affected users within 72 hours and report the incident to relevant authorities per legal requirements.

Our servers may sit outside your home country (e.g., our platform is hosted in Singapore or the Philippines). When your data moves across borders, it remains encrypted. We ensure any international data transfers meet standards equivalent to your home country's data-protection law.

You control your account on wahanabet through your password and 2FA (two-factor authentication). We recommend using a strong, unique password and enabling 2FA via SMS or email code. If you suspect unauthorized access, change your password immediately or contact our support team. We can help you regain access to a compromised account.

Contact and Complaints

If you have questions about our privacy practices on wahanabet, contact our support team at our support page during standard business hours. We respond to privacy inquiries within 10 business days.

If you believe we have mishandled your data or violated your privacy rights, you may submit a formal complaint to our compliance team. We investigate complaints and respond with a decision within 30 days. If you remain unsatisfied, you have the right to lodge a complaint with your local data-protection authority (in Indonesia, the Personal Data Protection Authority).

This privacy notice applies to all users of wahanabet, regardless of location. We are committed to protecting your data and respecting your privacy rights. Our services are available only where local law permits. We do not intentionally collect data from prohibited jurisdictions, and we restrict account access based on location where feasible.